Frequently Asked Questions
Membership
What's included in the membership?
Join now and get the following:
- Unlimited downloads of all our digital PDF files plus their separate instrumental parts
- Unlimited downloads of our MIDI and MP3 files*
- 5 transpositions of any of our existing files into the key of your choice*
- Letter of Authority giving you permission to perform our music in contests and competitions*
- Priority requests for new works to be added to our library*
- Downloads of all new works as our catalog expands
*Dependent on Membership Level
How long does my membership last?
A one time payment gives you membership is for a full 12 months. At the end of your membership year we will email you with an invitation to renew and offering you a loyalty discount.
Where do I login?
We don't have a login area. Use your password when you want to download a sheet music PDF, MIDI or MP3 files.
I've forgotten my password
Don't worry. Tell us the email address that you used when you joined or the full name of the person who paid and we'll send you a password reminder.
I'm having trouble downloading?
We know that not everyone is a computer wizard so just give us some details about your problem and we'll give you the help you need.
I need to tell you about my email address change
Contact us with the email address that you used when you joined and your new email address. Then we will update our records.
I'd like to request a transposition or suggest a new piece
Just let us know the details and or arranger will see what they can do for you.
I'd like to perform a piece of your sheet music at a contest or competition and need your permission
Get in touch with your name and the piece you would like to perform and we will send you a Letter of Authority by email.
Payment
How do I pay?
Pay using your Credit Card at either ClickBank or PayPal. Both of these are trusted, world renowned companies with secure facilities to protect your identity and payment details. Clicking on the Join Now button will take you to the payment pages.
Can you renew my membership automatically?
We don't have access to your payment details so if you want to renew your membership look out for our invitation email when 12 months are up. We normally offer a discount for renewals.
Is there a guarantee?
Security
Are my details safe?
Yes. We only keep your name and email address and the password that we have assigned you. We never have access to your credit card details. Read our Privacy Notice for further information.
Is your website safe?
We're constantly monitoring the website to make sure it's secure and protected. We have a valid SSL (Security Certificate) indicated by the small padlock that you can see in your browser address bar. We use ClickBank and PayPal to process payments and these too are reputable companies with enough security and consumer protection in place to keep you as safe as possible.
We hope this information helps but do contact us if you have any further queries.
Start Playing Today
Join Music-Scores for unlimited Classical Sheet Music downloads. We have over 5,000 files to choose from. One simple payment gives you immediate access to the entire catalog. No more searching the internet only to find poor quality copies or faded scans. Our freshly typeset scores and high resolution PDF files are perfect for printing at any size. Download and print what you want, when you want it.
Choose the level of Membership that's right for you.
3 Months Short Membership 'All you can eat'
3 months Unlimited Downloads of our Classical Sheet Music PDF Files Including Instrumental Parts, MP3 and MIDI files.
USD 29.95 + Tax as applicable
PLATINUM
12 months Unlimited Downloads of our Classical Sheet Music PDF Files Including Instrumental Parts, MP3 and MIDI files. PLUS Transpositions (5 per year), Priority Requests and Personalised Permission Letters for Competitions and Recitals.
USD $39.95 + Tax as applicable
TEACHER
As Platinum PLUS Download Access for your Private Students.
USD $49.95 + Tax as applicable
SCHOOL, COLLEGE or UNIVERSITY
As Platinum PLUS Download Access for All Students.
USD $99.95 + Tax as applicable
Payments can be made in most currencies as well as United States Dollars.
Our Guarantee
We are confident on the quality of our work on this site, both from a technical and musical aspect.
If we are unable to resolve any technical difficulties (software, user support or site functionality) within 30 days, then we will refund your payment in full.
In addition we prepare our sheet music to a high professional standard; should you notice any errors or mistakes then we will correct them without delay.
We are also prepared to provide an additional transposition service to Platinum members on existing site works (up to a maximum of 5 per year - or more at our discretion) free of charge.
Suggestions by members for new works or arrangements receive priority, subject to normal time constraints.
None of the above affects your consumer rights.
Membership is for 1 year only, and there is no automatic renewal. We will remind you when your membership is due to expire.
If you wish to discuss any aspect of membership before you join, please contact us.
Privacy Notice
Who We Are
Music-Scores is owned by Starchris Limited.
Purpose Of This Notice
At Music-Scores, we respect your privacy and this privacy notice outlines our security measures to protect your personal information. This notice refers to how personal information is collected and used by Music-Scores via our website. This policy does not apply to personal information disclosed to other companies even if data is stored by Music-Scores. Any queries must be sent direct to the company and dealt with according to their privacy policy. This privacy notice is written with reference to the Data Protection Act (DPA) 1998 and the General Data Protection Regulation (GDPR) May 2018
Definition Of 'Personal Information'
When we refer to personal information, we are referring to any information, which identifies you as an individual. We may only hold and use personal data in your capacity as a consumer, or when you visit our website.
What Personal Information Do We Collect?
As a service provider, we need to ask you for information that relates to the service you are using or ordering. This includes names and contact details including email addresses and telephone numbers. If you purchase a membership subscription from us we will receive information about your payment from our payment providers ClickBank and PayPal. If you provide information via the 'contact us' form or any other interactive feature, you indicate your consent to the use of your personal data as described in this privacy notice. If you subscribe to our newsletter, via our website, you have the right to cancel at any time.
Customer Data
We will not use, disclose, review or share any customer data unless required to do so by law.
Do We Share Information?
We do not sell or rent any information collected. We only disclose information to comply with any court order or any other legal obligation. We may use third parties such as Google Analytics to measure the effectiveness of our website and to identify trends and areas for improvement. At all times, we will protect your information in accordance with this policy.
Do We Use 'Cookies?'
A 'cookie' is a text file which is allocated by our server to your personal computer when you visit our website. Cookies help us analyse how visitors use our website, allowing us to continually improve to best meet our visitor's needs. The information generated by the cookie about your use of the website (including your time and duration of visit, which pages you visited, browser used, IP address etc) will be stored on our server and will not be shared with third parties. You may refuse the use of cookies at any time by selecting the appropriate settings on your browser. NB if you modify your browser settings to refuse cookies from music-scores.com, parts of the website may not function as expected.
Protecting Your Personal Information
Music-Scores has internal policies and controls in place to minimise the risk of your personal data being lost, accidentally destroyed, misused or disclosed, and is not accessed or shared except a) by employees in the performance of their duties; or b) as otherwise explained in this privacy notice. Calls may be recorded for training and quality purposes.
Your Rights
As a data subject you can:
- Access and obtain a copy of your data on request
- Change incorrect or incomplete data
- Request us to delete or stop processing your data
How Long Do We Hold Personal Information?
Unless there is a specific legal requirement to keep the information, will retain it for no longer than necessary to complete the purpose of why the data was collected. You may access, correct or delete any personal information you have provided us by contacting us at support@music-scores.com
Changes To Our Privacy Notice
Music-Scores reserves the right to update this privacy notice as appropriate. To discuss any aspects of our data protection policies, please contact us by telephone on: 00 44 1732886220 or email: support@music-scores.com
October 2020
www.Music-Scores.com
© 1999 - 2024 - Starchris Limited